Conference audiences respond well to Dr Cross’s authoritative content together with entertaining stories.   Conference presentations include:   Separating the forest from the trees in decision-making Different approaches to problem-solving. Understanding messy situations. Thinking outside the nine dots. Inventive and inspired solutions. Strategies for complex problem-solving in the work-place Uncover the heart of any issue. Understanding stakeholders. Solutions aren't always obvious. Follow-up to know that planned tasks are completed. Un-stuffing stuffed projects Issues to be faced. Changing governance structure. High performance teams. Management follow-up. Bob Cross is willing to develop material on related topics for specific conferences.   International presentations delivered include:   China:              Complex problem-solving in organisations                         Keynote speaker at inaugural opening of bilingual program at Chinese Academy of Science in Beijing.   Sri Lanka:        Effective decision-making in complex situations                         Invited speaker at a public presentation in Colombo organised by the Computer Society of Sri Lanka.   Mauritius:         Addressing business problems with modern technologies                         Organisational development workshop for Ministry of Finance.   India:               Academic paper on quality specification integrating socio-technical approaches (Cross, R & Turk, A) at conference ‘Total quality management: The transforming role of quality in a turbulent world’.   Ireland:            Academic paper on search tools (Cross, R and O’Neill, T. A) at conference ‘Lessons learned from the use of methodologies’.