Bob Cross provides mentoring
and business direction to a number of companies that, under the rules of a Business Support Program through the Institute
for Independent Business, are subject to a stringent Confidentiality Agreement.
Within the following case studies not subject to severe confidentiality, there is an underlying
theme of solving very difficult and complex issues, with great success at regenerating projects or achieving excellent conclusions. Australian Information Industry Association –
Strategic Plan
Based on existing documentation and a facilitated workshop, Bob Cross
developed a strategic plan for the WA executive of the Australian Information Industry Association (AIIA). The outcome
was a change in priorities to further raise the profile in WA.
Australian Information Industry Association –
CollabIT Action Plan
The CollabIT program is an initiative of the AIIA to provide
networking, partnering, lobbying and other services to members and to the wider ICT community. Bob Cross developed a
detailed action plan by undertaking many interviews, running workshops and facilitating focus groups. Core issues were
filtered out and a single critical factor identified.
The
outcome was a report that is now being used to seek funding from within AIIA, the Australian government and the West Australian
government.
City
of Fremantle – Strategy for City Planning Information Systems
With the introduction of a new City Plan Scheme, Bob Cross facilitated workshops that lead to an understanding of
the process by which Information & Technology supports the City Plan Scheme.
The outcome was the development of an Information Systems Plan to support the Scheme.
City of Fremantle Precincts - Strategic Plans
With the introduction of Precincts within Fremantle, Bob Cross facilitated the development of a Strategic Plan for
Precinct 5. With an understanding of conditions and issues, processes were derived to enable the Precinct to succeed. Following
recommendations from Precinct 5, he facilitated the development of a similar Strategic Plan for Precinct 4.
As a result, these precincts are able to manage their activities that maximises
their exposure and integration with Council.
Clough – Resolve MIS problem issues
The company was implementing a knowledge management project that was beset by contradictory requirements and stalled
for a considerable time. Bob Cross facilitated two workshops that assisted stakeholders in understanding problems and
in developing broad processes.
The workshops provided
a clear understanding of required and agreed processes that enabled the project to be successfully restarted.
Computer Sciences Corp of Australia
Western Region Business Plan
As a member of the executive team, Dr Cross
facilitated a multi-day executive workshop to derive a Business Plan, enabling new management to understand business opportunities
in Western Australia,
This plan was followed to expand
CSC activities in WA.
Strategic Plan
As an external consultant, Bob Cross was engaged to develop a Strategic Plan for CSC in WA three years after the
Business Plan. Again, he facilitated a workshop that drew out the issues. The Plan provided clarity to drive expansion
of CSC business activities in WA.
Conflict
resolution
Some conflict existed between CSC and teaching hospitals over agreement
of an implementation approach and the sequence of hospital implementation. As an external consultant, Bob Cross was accepted
as an independent facilitator to resolve these issues.
As
a result, issues were resolved and implementation of hardware and software through the teaching hospitals was successfully
completed.
